Terms & Conditions

Terms & Conditions

Last updated: October 2026

Welcome to the official website of PT Nickholas Satya Salira (Nickholas.co.id). This website is operated to handle tour package reservations and car rental services exclusively within the regional territory of Bali. By accessing our website, registering an account, or completing a booking transaction, you (Customer/Traveler) are deemed to have read, understood, and knowingly agreed to all the Terms and Conditions outlined below without any coercion.

A. Scope of Services

• Tour Package Services: PT Nickholas Satya Salira provides various tourism category options (themed tour packages), exciting tourist destinations in Bali, and flexible service durations ranging from 10 hours, 12 hours, 2 Days 1 Night (2D1N), 3 Days 2 Nights (3D2N), up to 8 Days 7 Nights (8D7N).
• Bali Regional Car Rental Services: Our vehicle rental services are valid and operate exclusively within the regional territory of Bali Province. Using the vehicles outside of Bali territory is strictly prohibited unless special written permission is granted by management.
• Service Inclusions and Exclusions: Specific details regarding what is included and excluded in the reservation fee (such as tourist attraction admission tickets, parking permits, driver tips, or meals) are explicitly listed on each tour package description page on the website. Customers are required to review these details prior to making payment.

B. Booking & Confirmation Procedures

• Reservation Validity: A booking is considered valid and legally binding once the customer receives an Official Confirmation Letter / Booking Voucher sent electronically via our official email address (reservation@nickholas.co.id) or via verified WhatsApp message from our official number (+628983450333).
• Customer Data Accuracy: Customers bear full responsibility for the truth, accuracy, and completeness of the data submitted during booking (including full legal name matching identification, active phone number, pick-up date, pick-up location in Bali, and chosen duration/tour category). PT Nickholas Satya Salira shall not be held liable for any losses arising from incorrect information provided by the customer.

C. Payment Policy

• Transaction Currency: All tour package and car rental prices listed on the website are denominated in Indonesian Rupiah (IDR).
• Payment Structure:
  • To secure a booking slot, customers are required to pay a Down Payment (DP) or complete full payment in accordance with the billing instructions provided in the booking system.
  • The remaining balance (if any) must be settled no later than on Day-H (the day of service) before the tour or car rental service commences, as instructed by our administration team.
• Payment Identification: For verification and tracking purposes, a unique 3-digit code will be added to the total amount on every issued invoice. Customers must transfer the exact amount, including these 3 unique digits, to ensure instant transaction matching and smooth validation.
• Official Payment Methods: Payments are only valid if transferred to the designated bank account under the name of PT Nickholas Satya Salira or processed through the official payment gateway integrated within https://Nickholas.co.id. The company is not responsible for any financial losses resulting from transfers made to personal accounts outside of official company accounts.

D. Customer Rights and Obligations

• Legal & Normative Compliance: While participating in tours or utilizing car rental services in Bali, customers must comply with the laws of the Republic of Indonesia, respect local customs (particularly Balinese traditions), and maintain public order.
• Safety & Safety Gear Usage: Customers are required to follow safety instructions provided by our professional tour guides or drivers.
• Strict Prohibitions: It is strictly forbidden to bring, consume, or traffic prohibited items (such as narcotics, illegal sharp weapons, explosives, or high-alcohol beverages) inside operational vehicles or tourist areas. Violations of this policy will result in immediate termination of service without a refund (non-refundable) and reporting to local authorities.

E. Limitation of Liability

• Loss or Damage of Personal Belongings: PT Nickholas Satya Salira, along with all staff, drivers, and partners, shall not be held responsible for any loss, theft, or damage to personal belongings occurring during the tour or inside rental vehicles. Customers are advised to monitor their valuables at all times.
• Physical Health Conditions: Customers with specific medical conditions, severe medical histories, or pregnant women are required to consult a physician before selecting specific tour categories (such as adventure tours or tracking). Any health risks arising from a customer’s failure to disclose their physical condition are entirely the customer’s responsibility.
• Force Majeure: The company is released from any claims for compensation or penalties regarding delays, service failures, route changes, or cancellations caused by events beyond reasonable human control (Force Majeure), including natural disasters (earthquakes, tsunamis, volcanic eruptions of Mount Agung/Batur, strong winds), extreme weather in Bali waters or land, epidemics/pandemics, riots, mass strikes, or emergency government policies.