Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: October 2026

We understand that travel plans can change unexpectedly. To maintain fairness for both parties, PT Nickholas Satya Salira enforces the following transparent refund and cancellation policy:

A. Standard Cancellation Policy (Regular Tours & Daily Car Rentals)

Cancellation timelines are calculated backward from the scheduled date of the first service listed on the Booking Voucher:

• Cancellation ≥ 14 Days Before Day-H: Customers are entitled to a 100% full refund, minus bank transfer fees or third-party payment gateway processing fees (approximately 3% to 5%).
• Cancellation between 7 and 13 Days Before Day-H: Customers are entitled to a 50% refund of the total booking cost paid.
• Cancellation < 7 Days Before Day-H / On the Day of Service: Cancellations made less than 7 days prior to the scheduled activity are strictly non-refundable. The entire total booking cost will be retained by the company as compensation for the reserved vehicle quota and guide slot.

B. Peak Season Policy

During peak holiday seasons—including July – August, Eid al-Fitr holidays, Christmas and New Year (NATARU) holidays, and other extended national public holidays:

• Cancellation ≥ 30 Days Before Day-H: 100% full refund (minus bank administration fees).
• Cancellation between 15 and 29 Days Before Day-H: 50% refund of the total booking cost.
• Cancellation < 15 Days Before Day-H: 100% non-refundable.

C. Special Promo Fares & Non-Refundable Packages

Any booking transaction made utilizing special discount offers, flash sales, or special packages explicitly labeled as “Non-Refundable” from the outset is subject to the absolute rule that funds cannot be refunded or transferred for any reason, regardless of when the cancellation request is submitted.

• Rescheduling: Requests to change dates for non-refundable packages can only be considered based on vehicle/guide availability, and are subject to additional administrative fees along with any price differences resulting from seasonal rate increases.

D. No-Show & Mid-Trip Shortened Itineraries

• No-Show at Pick-Up Point: If a customer fails to show up at the agreed pick-up location and time without prior written notice to the reservation team, the booking is automatically canceled, status is marked as a “no-show,” and no refunds or compensation credits will be issued.
• Early Departure / Shortened Tour: If a customer decides to terminate a tour midway or shorten the car rental duration (e.g., a 12-hour package completed in 5 hours, or a 3-day package completed in 1 day) of their own accord, no refunds will be issued for the remaining unused hours or days.

E. Official Cancellation & Refund Procedures

To avoid misunderstandings, all cancellation requests must be made officially through the following procedure:

1. Send a formal email to reservation@nickholas.co.id OR send a written message via WhatsApp to +628983450333.
2. Include the following mandatory information in the message:
   • Full Name of Booker (Matching ID/Voucher)
   • Reference Number / Booking ID
   • Booked Tour Category and Destinations
   • Service Date
   • Clear and honest reason for cancellation
   • Bank account details for the refund (Account Holder Name, Bank Name, Valid Account Number).
3. Verification & Disbursement Period: The reservation team will verify your request within 24 to 48 working hours. If approved, funds will be processed and transferred back to the applicant’s account within 7 to 14 working days from the date the written confirmation is issued.